Based at our company Head Office in Gloucester, and supporting offices in London and Birmingham, Allcooper has a team of over 50 support staff.
Our support staff occupy a range of departments including Installations, Service, Design, Finance, IT, Quality and Marketing.
Dedicated planned and reactive service teams operate throughout office working hours to provide efficient and responsive support for any system or site-related queries. The reactive team provide technical assistance and coordinate engineer attendance, whilst our planned service team take responsibility for the scheduling of ongoing system maintenance and planned engineer visits.
Allcooper’s office hours are Monday to Friday, 8.30am to 5.30pm.
Outside of these hours, you will be transferred to our dedicated out-of-hours support line, where technical advice or a response from one of our 24-hour on-call engineers can be arranged.