If you are experiencing an issue with your system, our Service Team are available to provide you with troubleshooting assistance over the telephone.
For issues that cannot be solved over the telephone, it may be necessary to arrange for an engineer to attend your property. This is what we refer to as a 'call-out' and is typically a chargeable service, depending on the terms of your specific Maintenance Package.
The cost of a call-out is based on the amount of time spent on site, and if any replacement parts are required. Please note our call-out rates differ depending on the type of property and whether the engineer is called-out during the day or out-of-hours.
As a contracted customer, the call-out rate is significantly reduced compared to non-contracted customers. You also have the right to request an engineer call-out 24 hours a day, 7 days a week.
01452 372626 / 020 7430 1111