Maintenance Options
Cost effective maintenance options to keep your systems in tip-top condition.
Do I actually need a Service Contract?
Yes you do. You wouldn’t buy a car and not have it serviced. Systems
will become unreliable and ultimately fail without regular expert
attention. You rely on your systems completely, and if they don’t
work you want a response. We employ engineers to work day and night,
every day of the year. This means we are responsive and dependable
and that our systems do not become a nuisance. It is simply not fair
for customers to have access to this resource without having a service
contract with us. Service contracts start at less than a pound per
week, which is very little for such a high quality service.
Response Time
Allcooper, like most companies have to respond to call-outs within
an agreed period. Our response is to have an engineer on site. Not
a telephone call or email acknowledging your call. There are lots
of companies offering 4 hour response, or less, but check the small
print. Are they sending just anyone to satisfy the response time requirements,
or are they sending a fully skilled, fully equipped engineer. You
may be surprised.
Attend to Fix
We want to keep your systems fully operational at all times. We know
that equipment will fail from time to time, and we strive to ensure
that when we do get called out, we fix the problem first time. There
is nothing more frustrating than an engineer attending a call out
only to find that he doesn’t have the right equipment to fix the problem.
To this end, we employ all available technology so that we can diagnose,
to a high standard, what is wrong with a particular system, by accessing
the system remotely from our technical centre. We do this via telephone
or broadband lines. We would encourage all our customers to insist
that we deploy this kind of capability, where possible, in their systems.
This is the same equipment that can link your system to our Alarm
Receiving Centre, which makes it a more cost effective option.
How long are the contracts for?
We typically have 3 year contracts. Our contracts comply with all
the legislation relating to consumers and are not onerous.
How are the contract prices generated?
On our database, each part is allocated a time to carry out a thorough
Preventative Maintenance check. These are times are added up to create
a total time required. This time is evaluated by the Sales Surveyor,
and he adjusts or approves the calculation. This will be the actual
time that we spend on site. Therefore, any adjustments to the system
will be re-calculated and a new time to service will be created. This
time directly equates to a cost value.
What happens if I upgrade my systems or add to my system
during the contract period?
You will essentially be getting a new contract value, based on the
parts that are installed on site. You will get the full warranty for
the new parts and retain the warranty levels on the old. Our system
is able to manage down to component level. We will automatically send
you a new contract before we start the upgrade or additional works.
Can you manage my systems from your offices?
Some of our systems have the facility for remote engineering access.
This means we can carry out a host of checks and test from our Technical
Centre before we send an engineer. As you can appreciate, this facility
is fantastic as it fits exactly into our policy of ‘Attend to Fix’.
All our Premier and Premier Plus customers have this service free
of charge, but it is also available at an additional cost to all our
customers with compatible systems.
Battery Service (Home and Family Only)
For some customers, where they value the security their system gives,
but cannot afford the expense of an annual survey, we offer a Tri-annual
battery service. This check includes a visual check of the system,
a walk test, audibility test, strobe test and a battery swap. This
does not comply with our NSI or insurance rules, but we feel this
is a responsible, minimum level of service, and may prevent annoyance
to your neighbours or even a fire. With this contract, you are entitled
a next working day response from our engineers. Any 4 hour response
will be charged at double time. All other calls will be chargeable.
You will be entitled to a 10% discount on our list prices.
Non Contract Customers
Non-contracted customers will need to pay £200 + VAT up front via
credit card for any call outs at any time, before an engineer attends.
All callout time will be at double our standard contracted rates and
parts will be charged at list prices.